Terms and Conditions

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Terms and Conditions

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the “Products”) from khrl.live, and constitute a legally binding agreement, between you (“the Customer”, or the “User”) and khrl.live, a fully licensed Pharmacy.

Kings Herbal & Research Laboratory Company has created this Internet website www.khrl.live on the World Wide Web. This website provides Internet-based communications and information services to the users about the knowledge and information regarding herbs, herbal supplements, Ayurveda and Ayurvedic Medicines. By using this website, you signify your agreement to the Terms and Conditions of use as discussed and declared below. You must agree to these Terms and Conditions in order to use this website.

Kings Herbal & Research Laboratory Company may revise and update these Terms and Conditions at any time. Please periodically review the Terms and Conditions posted on this Website because your continued usage of this Website (the “Website”) will mean you accept all these amendments and changes.

In these terms and conditions – “You” means a person/client/user of our website and website/website or “us” / “We” stands for Kings Herbal & Research Laboratory Company.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.khrl.live, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

1. Creating an Account

To use certain features of the Website (e.g. ordering Products, posting rating/reviews, receiving khrl.live enewsletters), you must set up an account with khrl.live (“khrl Account”) and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile phone number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

Your khrl Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your khrl Account.

khrl.live will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your khrl account, you shall immediately notify khrl.live.

It is your responsibility to keep your email address up-to-date on your account setup at khrl.live so that we can communicate with you electronically.

2. Privacy Policy

Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to khrl.live.

We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

3. Security Policy

All your transactions are 100% secure when you place an order online at khrl.live. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. khrl.live is not intended for children under the age of 18. We will not knowingly collect information from khrl visitors in this age group.

5. Price and Payment

All our product prices include all applicable statutory taxes.

We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

The following are our delivery charges:
– Delivery charges for ALL orders: Rs. 25.
– FREE Delivery on Medicine orders of Rs. 2000 or more.

Delivery times may vary depending on the delivery location as well as the type of product you order.

You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery (COD).

Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

All international shipping orders may attract local duties applicable in that country and accordingly the customer will have to pay such local duties/taxes.

6. Terms of Sale

khrl.live may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

khrl.live reserves the right to discontinue any program or offer on its Website.

We reserve the right, without prior notice, to limit the order quantity of any Products available on khrl.live.

We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy khrl.live and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

You understand that all Products shall be sold & dispensed by a registered Pharmacist at khrl.live and/or its affiliates.

If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacy khrl and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise khrl and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.


“If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy khrl and/or its affiliates on the Patient’s behalf.”

7. Return and Refund Policy

Refund Policy

At khrl.live, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:

You received a defective item;

The ordered item(s) is lost or damaged during transit;

The ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at +91 9417712064, email us at info@khrl.live, or contact our customer support executives through online chat. We’re here for you!

8. Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify khrl Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that khrl.live will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 30 working days of receipt.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the products. Also, khrl.live reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as “Note: This item cannot be returned for a refund or exchange.”

9. Copyrights, Trademarks and other Intellectual Property Rights

As per the Terms and Conditions of khrl.live, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by khrl.live Marketplace Limited. All other trademarks not owned by khrl.live that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by khrl.live.

You hereby agree that you will not reproduce, duplicate or copy the content of khrl.live for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.